IT Organizations Learn to Increase Remote Support ROI at Bomgar University
A newly made modular training program has been announced today by Bomgar Corporation, one of the worldwide leaders in remote support software that are secure and appliance-based. The new modular training program is intended to help customers increase the ROI of their Bomgar solutions. As enterprises strive harder and harder to securely support a vast range of systems and devices for employees and customers spread across many nations, Remote support has become a very important commodity that the demand rate has increased in numbers. According to Nathan McNeill, co-founder and VP of product strategy at Bomgar, globalization, remote workers and mobile devices are all ever changing IT complexity, which makes the customers depend more on their remote support solutions.
To recognize and solve the challenges that they may face, Bomgar University created both in-person and on-demand training courses. This is to help IT organizations acknowledge the real problems while reducing the time needed to solve it, to use the best practices and to decrease the costs of operations.
Bomgar University is created to cater IT Technicians and Customer Service Representatives who are either users or administers of Bomgar. The course ware that is being used in the said university is modular, which allows the organizations to pick and choose courses that have the same line with their goals for their organizations. These courses can be achieved either by on-site or on-demand.
The courses us different and detailed customer use cases to visualize effectively how using a range of Bomgar feature combination can have big and dramatic changes to call center or IT service desk operations.